In France, a new decree has entered into force requiring that businesses allow consumers to cancel subscriptions and contracts online in three clicks or fewer. Businesses will have until 1 September 2023 to comply with these new requirements.
The new rules effectively state that self-service termination functionality must be offered to all consumers via businesses’ websites and mobile applications, regardless of how a subscription or contract was initially entered into.
They also state that businesses must not require consumers to create accounts or volunteer personal information to access termination features, other than that necessary for termination.
The change is a noteworthy one given the U.S. Federal Trade Commission’s attempts to in