Why can’t I log in to your site?
Check your browser’s security settings. Our subscription software won’t work if you’ve disabled 3rd-party cookies. Either change your settings or use another browser.
How do I reset my password?
Click this password reset link, enter your email address, and then click send me reset instructions. To ensure the reset process is secure:
- Password reset links automatically expire after 48 hours.
- Password reset links can only be used once. If you click the link, and reset your password, the link becomes invalid.
- If the link becomes invalid, delete the old reset email and start with a fresh password reset.
Can I update my email address or other personal information?
Yes. Log in to your account to make these changes.
Can I update my credit card?
Yes. Log in to your account, add the new card and click Update my credit card.
Can I switch from a single Guide to a Toolkit subscription?
Yes. Click Change plan from the Subscriptions menu item in your account. You’ll be switched to the new plan immediately and charged a prorated amount.
How do I cancel my subscription?
Log in to your account and toggle auto-renew off from the Subscriptions menu item.